Warranty & Service for Clients
Our Commitment
Your partnership is valued. Our support is built on clarity and efficiency.
1-Year Limited Warranty against material and workmanship defects.
Single Point of Contact: Your sales representative manages everything.
Local Support Infrastructure: Including service centers in Germany.
Full Warranty Terms & Conditions
How to Get Support: The Dealer Process
For any after-sales issue—warranty claim, technical question, or repair request—please follow this one-step process.
Contact your Maxtour sales representative. They are your direct and fastest link to resolve any matter. Please have your company name and order number ready.
Your sales rep will then coordinate the entire process for you:
Step 1.
They will collect initial details, guide you on providing any necessary evidence (e.g., photos), and obtain all required internal approvals.
Step 2.
They will arrange the next steps, which may include issuing a Return Authorization,
coordinating a replacement shipment, or facilitating a repair through our nearest service point.
Step 3.
They will confirm when the issue is resolved and follow up to ensure your satisfaction.
Built with Integrity
Our policy is backed by our foundational quality: the use of Premium Grade-A Cells and certified safety standards in every battery system.
For general inquiries:
Maxtour Support | support@szmaxtour.com