1、How can I place an order or get a quote?

To begin, simply get in touch. You can reach out to us through any of the following ways with your project details or battery specifications, and we’ll guide you through the entire process, from quotation to delivery.

  • Online Form: Submit an inquiry via the “Contact Us” form on our website.
  • Phone/WhatsApp/Telegram/VK: Call or message our sales team at any time.
  • Email: Send your requirements to sales@szmaxtour.com

Maxtour batteries are backed by a one-year warranty. During this period, we will repair or, in special cases, replace the battery at no cost, subject to our warranty terms and conditions.

Yes, we use reliable logistics partners for timely delivery, for most orders, the prices are includes free standard shipping to the destinations and is tax-free (DDP terms). This means no hidden fees at checkout.

Yes. Safety is our top priority. All our batteries are rigorously tested and certified to meet the highest international safety and quality standards.

Core Safety: Certified to UL/IEC 62133 standards, which include stringent tests for overcharge, short circuit, and thermal stability.

Safe Transport: Compliant with UN38.3 for reliable and certified air transport.

Quality System: Manufactured under an ISO 9001 certified quality management system.

We design our batteries to be not only powerful but also fundamentally safe and reliable. Full certification documents are available for our partners upon request.

We stand by our products. If your battery arrives damaged, notify us within 7 days and attach clear photos or a video showing the damage to the battery and its packaging, our support team will verify the issue and promptly arrange a free return label, replacement, or refund.

For a custom battery quote, please send us your requirements including: the desired battery dimensions, voltage, capacity, motor power, and the intended application. Sharing your target price and controller parameters (if available) will allow us to provide the most suitable and optimized solution.

For a custom battery quote, please send us your requirements including: the desired battery dimensions, voltage, capacity, motor power, and the intended application. Sharing your target price and controller parameters (if available) will allow us to provide the most suitable and optimized solution.

For a more powerful upgrade:

If you are considering changing to a different voltage (e.g., from 36V to 48V), which can provide more power, this usually requires also upgrading the motor controller. In this case, we highly recommend consulting with our technical team first to ensure a fully compatible and safe setup.

Ready for longer adventures? Browse our high-capacity battery series or contact us with your current bike/battery model for a personalized recommendation.

Ensuring compatibility is straightforward. When looking at our products, please match these three key specifications with your current battery:

1.Chemistry & Type: Our batteries use mainstream types like Li-ion NMC or LiFePO4 (LFP). Please confirm your battery’s chemistry.

2.Voltage & Capacity: Match the nominal voltage (e.g., 36V, 48V) and capacity (e.g., 10Ah, 15Ah). Small voltage deviations are usually acceptable.

3.Connector: Check the physical connector (e.g., XT60). If it’s different, we can often provide a suitable adapter.

The easiest way is to send us your current battery model with a photo of its label. Our  technical team will quickly confirm compatibility and provide you with the perfect match or  a custom solution.

Yes, usually. For most standard external batteries, you can do it yourself with basic tools by following the instructions.

Key things to check:

1.Ensure you have the correct, compatible Maxtour battery model.

2.If your bike has an integrated/internal battery, we recommend professional installation to avoid any damage.

If you’re unsure, contact our support team or a local bike mechanic for safe assistance.

Our e-bike batteries, engineered with brand-new Grade-A cells, are designed to far exceed 500 full charge cycles, typically delivering reliable power for 3-5 years with proper use. Actual lifespan depends on your riding patterns, charging routines, and storage environment.

On a single charge, most e-bikes can travel between 20 to 70 miles (32 to 113 km). The exact distance varies based on several key factors.

For a realistic estimate, consider these two scenarios:

Typical Daily Use (mixed terrain): Expect 20-40 miles (32-64 km).

Maximum Range (flat terrain, low assist): You could achieve 50-70 miles (80-113 km) or more.

Range is reduced by: hills, headwinds, high assist levels, and heavy loads.

Our intelligent Battery Management System (BMS) protects the cells and optimizes performance, ensuring you get the most distance possible from every charge.

Most of our e-bike batteries achieve a full charge within 3 to 6 hours using the included standard charger. Exact time varies with capacity.

For the safest and fastest charge, always use the Maxtour original charger. It’s optimally matched to your battery’s management system (BMS) to prevent damage. Our European service centers also ensure quick replacement if needed.

No. Always use the original charger supplied with your battery or an official Maxtour-approved replacement.

Using an incompatible charger can damage the battery, shorten its life, and is a safety risk. Our chargers are specifically matched to work with the battery’s voltage and its intelligent BMS for safe charging.

If you need a replacement, please contact our support team for a compatible charger.

It’s a common issue, often tied to how and where you ride. Frequent use of high assistance levels, riding uphill or against the wind will use power more quickly. Extreme temperatures, especially cold weather, can also temporarily reduce the battery’s range. Other factors like under-inflated tires or the natural aging of the battery over time (typically after 3-5 years of use) can contribute.

For a better range, try using a lower assist level on flat terrain and keeping your tires properly inflated.

A few simple habits can make a big difference. For daily use, avoid letting the battery fully drain; charging it after a ride is ideal. For long-term storage, keep it in a cool, dry place with a partial charge (ideally between 30%-80%).

Also, avoid constant exposure to extreme heat or cold, and maintain proper tire pressure to reduce strain on the motor and battery. Treating it well helps maximize both your ride and its lifespan.

For long-term battery health, remember three simple rules: keep it cool, keep it dry, and keep it half-full.

Store your battery in a cool, dry place away from direct sunlight—think of a closet or a shelf in a temperature-stable room, not a garage or car that gets very hot or cold. Most importantly, if you won’t be using it for several weeks or more, charge (or discharge) it to about half capacity (around 2-3 bars on the indicator). Storing it fully charged or completely empty can stress the battery over time and shorten its lifespan.

No, it’s not recommended. While our batteries include protection systems, consistently leaving them plugged in after reaching 100% can create unnecessary stress over time and may gradually reduce long-term capacity.

For best practice, unplug the charger once the battery is fully charged. If you need to leave it connected for a short period (e.g., overnight), that’s generally safe, but making it a daily habit is not ideal for maximizing battery lifespan.

You may notice it needs to be charged much more often, doesn’t last as long on a single ride, takes longer to charge, or shows inaccurate battery levels. If you see any physical damage, dents, or swelling of the battery case, stop using it immediately for safety reasons.

If you experience these signs, we recommend having the battery checked by a professional or contacting our support team for advice on a safe replacement.

Yes, with normal caution. Maxtour batteries and connectors are designed to withstand light to moderate rain. You can ride in wet conditions, but avoid submerging the bike in water or riding through deep puddles that could flood the electrical contacts.

After a wet ride, simply wipe down the battery and its contacts with a dry cloth before storage.

This routine helps ensure long-term performance and is part of our commitment to durability, backed by international standards.

The key difference is in power and performance. A 48V battery system provides stronger acceleration, makes climbing hills easier, and allows for a higher top speed compared to a standard 36V system. A 36V battery is perfectly sufficient for most daily commuting and casual city riding on relatively flat terrain.

In short, If you want more power and performance, choose 48V. For essential, reliable everyday use, 36V is a great fit.

Think of the C-rate as the “power personality” of your battery. It tells you how fast it can safely charge or discharge. A higher C-rate means more immediate power on demand.

Simple Analogy: A 1C rating means a 10Ah battery can provide 10A of current. This is standard for daily use.

Gentle & Long-lasting: A lower C-rate (e.g., 0.5C) means slower, gentler charging, which is excellent for maximizing battery lifespan.

High Performance: A higher C-rate (e.g., 2C or 3C) allows the battery to deliver a strong burst of current, ideal for steep hill climbs or high-speed acceleration.

Our Advice: For everyday commuting, a standard C-rate (around 1C) is perfectly balanced. If you need extra power for demanding rides, look for our high-performance models with a higher discharge C-rate. We ensure all our batteries are designed to operate safely within their specified C-rates.

Battery lifespan is measured in charge cycles. One cycle means using all the battery’s capacity (from 100% to 0%) and recharging it back. In real-world use, partial charges add up to form a cycle.

Typical Lifespan (to 80% of original capacity):

NMC Batteries: Designed for approximately 800-1000 cycles.

LFP (LiFePO4) Batteries: Designed for approximately 2000-3000 cycles, offering superior longevity.

Actual years of use depend on your riding distance and charging habits. Our Premium Grade-A cells and smart BMS are key to reaching these cycle life targets.

We back our batteries with a clear 1-year warranty (as stated in our policy) against defects in materials and workmanship. For any performance concerns during this period, please contact our support team.